Privacy Policy

1. Introduction

SentiniumAI, Inc. ("SentiniumAI," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you use sentiniumai.com and our platform services.

2. Information We Collect

Directly Provided

• Account details: name, email, company, job title
• Contact information from forms: name, email, message content
• Payment information: billing details via third-party processor (card numbers are not stored by us)
• Communications: emails, support requests, messages

Automatically Collected

• Usage data: pages visited, features used, actions taken, timestamps, session duration
• Device information: browser type, operating system, device type, screen resolution
• Network information: IP address, approximate location, referring URL

Customer Data

Connected third-party services transmit data that is processed solely to provide our Services, governed by your service agreement with us.

3. How We Use Your Information

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Responding to inquiries, support requests, and demo requests
• Sending administrative communications, service updates, and security alerts
• Analyzing usage patterns and improving user experience
• Detecting, preventing, and addressing security issues, fraud, and abuse
• Complying with legal obligations

4. How We Share Your Information

We do not sell your personal information. Information may be shared in the following circumstances:

• Service providers: Third-party vendors assisting with operations are contractually required to protect your data.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or government request.
• Business transfers: Information may transfer during mergers, acquisitions, or asset sales, with prior notification.
• With consent: Information is shared beyond the above only with your explicit consent.

5. Data Retention

We retain personal information while your account is active or while Services are needed. Information is also kept to comply with legal obligations, resolve disputes, and enforce agreements. Data is securely deleted or anonymized when no longer needed.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.

7. Your Rights

Depending on your location, you may have rights to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your data, subject to legal exceptions.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing in certain circumstances.
• Withdrawal of consent: Withdraw consent where processing is consent-based.

To exercise any of these rights, contact us at privacy@sentiniumai.com. We will respond within 30 days.

8. Cookies and Tracking

We use essential cookies to ensure website functionality and analytics cookies to understand visitor interactions. You can control cookie preferences through your browser settings. We do not use third-party advertising cookies or engage in cross-site tracking.

9. Third-Party Services

This Privacy Policy does not apply to third-party services you may access through our platform. We encourage you to review the privacy policies of any third-party services you connect or visit.

10. Children's Privacy

Our Services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16 and will promptly delete such information if discovered.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

12. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via an updated "Last updated" date, email, or in-app notification. Continued use of our Services after changes constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy, contact us at privacy@sentiniumai.com.

SentiniumAI, Inc.